Support

Contact StoreAdOps support at support@storeadops.ai for account help, data deletion requests, OAuth access questions, or Shopify and advertising connection issues.

Start with the setup guide for installation, account connections, and example AI workflows.

Frequently asked questions

What do I need to use StoreAdOps?

You need a StoreAdOps account and permission to install apps on the Shopify store you connect. The web dashboard shows connected account performance. AI analysis and campaign actions require a compatible MCP client; Google Ads features also require an authorized Google Ads account.

Does StoreAdOps charge me?

StoreAdOps currently provides free app access without a payment method or an automatic paid upgrade. Account Overview shows your monthly tool-call allowance, remaining calls, and reset date. At the limit, additional tool calls are blocked until the allowance resets. Your AI provider may charge separately, and advertising spend is paid directly to your ad platform.

Can StoreAdOps change my Shopify store?

No. Shopify access is read-only. StoreAdOps reads products, inventory, recent order economics, and permitted store analytics. It does not edit products, orders, or stock and does not request customer name, address, email, or phone fields.

Do campaign changes take effect automatically?

Ad changes require your approval. New campaigns start paused by default. An approved edit to an existing live campaign can take effect immediately; it does not automatically pause that campaign.

Why is the Commerce view empty or showing limited data?

Check Connections for an active Shopify store and select Commerce on Home. Choose a period with orders. A store with no orders in that period can correctly show zero sales. If Shopify denies order or analytics access, contact support with the error message; a successful installation alone does not prove every data permission is available.

Shopify says the app is under review. What should I do?

Shopify controls installation availability. If Shopify disables Install while the app is under review, contact support for its availability status. A manually entered store URL cannot bypass that restriction.

How do I disconnect or request deletion?

Uninstall StoreAdOps in Shopify Admin to revoke store access. Revoke an API key using the guide's cleanup steps. Contact support@storeadops.ai to request deletion of your StoreAdOps account data. See the privacy policy for retention details.